Refund policy
Last updated: 31 August 2026
At The Plant Corner, we carefully prepare and package every order to ensure that your plants and products arrive safely and in good condition.
By placing an order with The Plant Corner, you acknowledge and agree to the terms below, subject to any rights you may have under applicable South African consumer law.
1. Order Cancellations
Once an order has been placed, we begin preparing it for dispatch.
Cancellation requests must be made as soon as possible after placing an order. We will consider cancellation requests before an order has been dispatched, however, cancellation cannot be guaranteed once an order has entered our fulfilment or dispatch process.
We do not accept cancellations simply due to a change of mind once an order has been processed or dispatched, subject to any cancellation rights that may apply under South African law.
2. Damaged Plants or Products
We take great care when packaging our products. However, damage may occasionally occur during transportation.
If your order arrives damaged, please contact us as soon as possible after delivery.
To allow us to properly assess the damage, you must provide clear photographs of:
- The damaged plant or product
- The outside of the delivery box
- The inside packaging
- Any visible damage to the packaging
- The delivery label, where applicable
For damaged plants, please provide clear photographs showing the entire plant as well as the damaged areas.
Please retain the plant, product and packaging until we have assessed your claim and advised you accordingly.
Once we have received the required information, The Plant Corner will review your claim and respond within 24–48 hours.
Depending on the circumstances and outcome of our assessment, we may offer a replacement, refund or another appropriate resolution.
3. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs of the items received and the packaging so that we can investigate the matter.
We will review the issue and respond within 24–48 hours.
4. Change-of-Mind Returns
We do not accept returns or refunds solely because a customer has changed their mind, subject to any consumer rights that cannot legally be excluded.
This includes situations where a customer has ordered an incorrect plant, pot, plant-care product or other item and subsequently decides that they no longer want it.
We encourage customers to carefully review product descriptions, photographs, sizes and other available information before placing an order.
5. Live Plants
Live plants are living products and may naturally vary in:
- Size
- Shape
- Leaf colour
- Number of leaves
- Growth pattern
- Minor cosmetic characteristics
These natural variations do not necessarily indicate that a plant is damaged or defective.
Plants may also experience minor changes during transportation due to movement, temperature and environmental conditions.
Every plant is carefully inspected and packaged before dispatch.
6. Defective Products
If a product is defective or does not meet the applicable requirements for quality, safety or suitability, please contact us as soon as possible.
Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African consumer-protection legislation.
7. Refunds
Where a refund is approved, it will generally be processed using the original payment method used for the purchase.
The processing time for a refund may depend on the payment provider and financial institution involved.
8. Delivery
The Plant Corner delivers nationwide across South Africa using The Courier Guy.
Our estimated delivery timeframe is:
2–5 business days
Delivery times are estimates and may vary depending on the delivery destination, courier delays, public holidays, weather conditions and other circumstances outside of our control.
9. Contact Us
For any cancellation, damaged-item, incorrect-item or refund enquiry, please contact us using the contact details provided on our website.
Please include your order number and any required photographs when contacting us regarding an order issue so that we can assist you as quickly as possible.