Shipping policy

Last updated: 31 August 2026

At The Plant Corner, we carefully prepare and package every order to ensure that your plants and products are protected during transit.

1. Delivery Areas

We currently offer nationwide delivery across South Africa.

All orders are delivered using The Courier Guy.

2. Delivery Timeframes

Our estimated delivery timeframe is:

2–5 business days

Delivery times are estimates and may vary depending on the delivery destination, courier schedules, public holidays, weather conditions and circumstances outside of our control.

Please note that delivery timeframes begin once your order has been processed and dispatched.

3. Order Processing

Once your order has been successfully placed and payment has been received, we will prepare your order for dispatch.

Because we sell live indoor plants, we take additional care when preparing and packaging plants to help ensure they arrive safely.

Orders will be dispatched using The Courier Guy once they have been processed and prepared for delivery.

4. Tracking

Where tracking information is available, customers will receive the relevant tracking details once their order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

5. Delivery Delays

While we aim to deliver all orders within the estimated 2–5 business day timeframe, delays may occasionally occur due to circumstances outside of The Plant Corner's control.

These may include:

Courier delays
Severe weather conditions
Public holidays
Incorrect or incomplete delivery information
Unforeseen logistical circumstances

If your delivery is delayed beyond the expected timeframe, please contact us with your order number so that we can assist you.

6. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Delays or additional delivery costs resulting from incorrect or incomplete information may be the responsibility of the customer, subject to applicable consumer law.

7. Damaged Deliveries

If your order arrives damaged, please refer to our Returns, Refunds & Cancellations Policy for the steps you need to follow.

To assist us with investigating a damaged delivery, customers will be required to provide clear photographs of the damaged product or plant, the delivery box and the packaging.

8. Live Plant Deliveries

Live plants are living products and may naturally experience minor changes during transportation.

We carefully inspect and package plants before dispatch. Customers should unpack their plants as soon as reasonably possible after delivery and provide appropriate care according to the plant's requirements.

If your plant arrives with significant damage, please contact us as soon as possible and provide the required photographs so that we can assess the matter.